Process

The Attorney’s Role in Business Development with Steve Wilson

As the head of Osborne Clarke’s New York City office, Steve Wilson has a unique perspective on attorneys’ need to develop new business and manage existing client relationships. In this wide ranging conversation we circle around the role of the attorney and its evolving relation to business development. Other topics that we touch on include cross selling, non-lawyers’ ability to sell legal services and the challenges and opportunities that the digital revolution and the commodification of legal services have brought.

Recorded March 19th, 2018 at the New York City offices of Osborne Clarke.

The Scope, Scale and Process of Innovation with Josh Rosenzweig

Rather than look for grand ideas and massive disruption, Josh Rosenzweig, the founder of Wibnilabs, discusses how modest investments by firms to support even small innovation initiatives can lead to revenue growth and new business opportunities. Our conversation touches on design thinking, client feedback, the unfortunate conflation of technology and innovation and where innovation comes from.

Recorded January 31, 2018 at Michiko Studios.

Interviews at the Legal Marketing Association Northeast Regional Conference #LMANE17

It’s been one week since the Legal Marketing Association Northeast Regional Conference in Philadelphia. The conference was centered on instigating, shaping, and directing the changes that are coming to legal marketing and the legal industry more broadly. I had the opportunity to sit down with a number of the presenters and attendees; below are the half dozen I recorded for the podcast.

Jeff Leitner, Founder of Greenhouse, The Center for Social Innovation, on changing social norms:

Jennifer Manton, CMO of Kramer Levin, on giving partners voice and gaining power in the process:

Terri Hartwell Easter, of T.H. Easter Consulting, on the visual and the authentic in diversity initiatives:

Bill Schroeder, principal at Clarity Group Consulting, on the process of building a brand strategy:

Michael Rynowecer, Founder of BTI Consulting, on basing marketing and business decisions on data:

Lauren Cohen, Director Strategic Marketing Lundy Law, on bringing consumer marketing to a plaintiff firm:

It was a great conference. Thanks to everyone who took the time to sit down with me.

Design Thinking and Innovation with Leigh Ollman

Leigh Ollman, June 14, 2017, Legal Marketing Studio podcast

There has been a tidal wave of disruption in every industry driven by digital technologies shifting not only the nuts and bolts of a business but the expectations and needs of clients. The legal industry has not been immune to these changes and there is much talk about innovating in the face of them. Leigh Ollman, co-director of Akerman X, joined me to discuss how Akerman is using design thinking, or human centered design, in creating innovative solutions to the challenges of today’s business environment and doing so with their clients’ needs top of mind. The focus of our conversation is on design thinking and creating a culture of innovation.

For more information on Law2023: here.

Need resources? Ideo.org and Treehouse Innovation were both mentioned by Leigh as resources they did and do use.

Recorded June 14, 2017 at the New York City offices of Akerman.